Abstract

In higher education, artificial intelligence (AI) continues to be widely used to enhance diversity, equity, and inclusion (DEI) efforts. April (2021) defines diversity as the recognition of physical and socio-cultural differences, equity as fair access to opportunities and resources for everyone, and inclusion as fostering a respectful, welcoming environment where all feel valued and empowered. AI has been observed to be an innovative technological tool used to foster DEI for learners at higher education institutions. According to Popenici & Kerr (2017), AI refers to computer systems that can perform tasks similar to human abilities, such as learning, adapting, problem-solving, correcting mistakes, and using data to carry out complex tasks. This study gathered insights from National Organization for Student Success (NOSS) members on how AI is used to promote diversity, equity, and inclusion (DEI) at two- and four-year institutions. Participants believe AI can improve DEI but are uncertain about specific strategies.

Keywords: Artificial intelligence (AI), diversity, equity and inclusion (DEI), higher education

How to Cite:

Wooten, J., Grimmage, S., & Steele, C. (2025). How artificial intelligence (AI) technologies are used to promote diversity, equity, and inclusion (DEI) from the perspective of higher education practitioners. Journal of the National Organization for Student Success, 2(2), 62-78. https://doi.org/10.61617/jnoss.52